Privacy information

1. Introduction

Our website address is:


We are a UK government-funded joint industry-academia research project, aimed at mapping and improving wireless services. Please see further details here.

The purpose of this website is to provide a visitor with information about the project and the progress of the NoServiceHere project. Our intention is not to expose the privacy of people or to use any kind of data apart from the research and study purposes.


2. Cookies

NoServiceHere uses cookies. Cookies are pieces of data, normally stored in text files, that ask permission to be stored on a user's computer by a web browser to assist with record-keeping and user responses. The cookies contain anonymous information about your visit, acting as a sort of memory to help the site function correctly and smoothly, whilst improving your overall browsing experience. More information about cookies can be found here.

Overall, cookies help us provide you with a better website, by allowing you to log on and stay logged in after browsing around other pages and come back visit the site again. A cookie in no way gives access or authentication to your computer or any personal information, other than the data you agree to share with the site. You can find out how to manage or delete cookies from the browser here.


For more information about the cookies required for this site, please see here.

3. Copyrights and trademark

No part of this site may be reproduced, stored in a retrieval system or transmitted in any way or by any means (including photocopying, recording or storing it in any medium by electronic means), without the written permission of NoServiceHere. Unless otherwise stated, all contents on this site (including text, images, design, results, and graphics) are Copyright © 2019 NoServiceHere. All rights reserved.

Subject to the provisions below, the copyright in all content, graphics, tables, images and underlying codes of the website belongs to NoServiceHere and is hereby asserted. Any copying or modification of all or any part of the website is hereby prohibited with the exception that clients and prospective clients are welcome to take a copy of the pages of the website, which do not contain materials relating to our clients, as a record of its contents and for personal use only.

The website may contain materials belonging to our partners. These are displayed on the site with their kind permission, for the purpose of promoting the services offered by us and are for display only. Any copying of such materials is strictly prohibited and you are required to be careful and to contact us if you require any further clarification in this regard.

4. Data collection

The "Report" allows you to alternatively report a mobile service problem apart from the Twitter method. This section requires you to put the date of the problem you report, the mobile operator, signal strength, town, and country. Postcode and additional message are not mandatory to be informed. We do not monitor or keep other data more than what is shown in the "Report". The goal of collecting the above data is to use as an alternative method for the user, in particular, from or live in a rural area. The data will be combining with the data retrieving from Twitter before processing to the analysis and visualisation stages. In the message part of "Report", we will collect the data that you insert into the message textbox to use as further information about the problem.

In order to contact us in the "Contact Us", you may give us your personal detail. You will be required to provide your reason for contact, full name, email address and telephone (optional). The reason we collect your data is for ongoing customer assistance, technical support and operational services. This information will be used solely for the purpose you have submitted it. You can withdraw or request your information to be removed from our system at any time with no further charge by contacting us from the address or link at the bottom of this privacy policy page. We have the right to delete or revoke any unsolicited submissions or materials of any kind without further notice to the submitter.

As the website is hosted on the platform, your "Report" and "Contact Us" information will be stored in the's data storage and databases. The company (Wix) stores your data on secure servers behind a firewall. 

This website also collects statistical information, such as the number of times a particular keyword has been queried, from the search bar within the site from the users' input or query. The stat will not be linked to visitor information and privacy. This will be used only for the purpose of tracking website traffic and improving the site experience.

For information collected or received from third parties. If you register for the services through your account with third-party social networking platform, such as Twitter, we may also retrieve information through Twitter API about the content to which you may provide your personal information, such as general account information, full-name, unique Twitter ID, Tweet language, type of operating system used, Tweet content, Tweet location, and Tweet timestamp. This information will be retained, kept and encrypted in our secure internal system. We filter and use the data that is necessary for our research and study purposes (Tweets, location and time)  regarding the objectives and services of this project only and will not link further to any other resources that can disclose your personal identity. Any results from the analysis we produce will be posted and update in the "Project".

5. Security

NoServiceHere commit to ensuring that your personal data is stored securely and encrypted for the purpose of data confidentiality. We will not sell or lease your personal information to third-parties not associated with the project, except as described in this Privacy Policy. Any access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. For monitoring, website support, and IT services, your personal data may be shared with the consultants or partners. When personal data is deleted this should be done safely such that the data is irrecoverable. Likewise, appropriate back-up and disaster recovery solutions shall be in place.

Your personal information will not be kept for longer than is necessary for the purposes for which it was collected and processed. To the best of our ability, the website's code, software, and contents will be kept as up-to-date as possible to avoid exposure to known security exploits.

6. Links to other websites

Our website contains links to other sites. Please note we are not responsible for the privacy policies and accept no liability or responsibility for the contents or the use of such sites. When you leave to one of these sites, we encourage you to take the time to read the privacy policy statements upon entry and only to continue using the site if you agree to their terms and conditions


7. Change to this privacy policy

If the privacy policy of changes in any way, the admin will place an updated version on this page and will inform the modification date. Regularly viewing this page ensures that you are always aware of what information we collect, how we use or process it, and under what circumstances (if any) we would share your information with a third party.

8. Compliance

All parties are required to comply with UK legislation relating to websites.

9. Prohibited use of the website

You may use the website and/or content solely for your own individual non-commercial and informational purposes. Any other use, including for any commercial purposes, is strictly prohibited without NoServiceHere's express prior written permission. Systematic retrieval of data or other content from the website, including but not limited retrieving the data, whether to create or compile, directly or indirectly, a collection, compilation, database, or directory, is prohibited absent prior express written permission from NoServiceHere.

The following breach of these conditions can also be considered as an infringement: (1) Any unauthorised use or copying, downloading or framing of our name, trading style, confidential information or data or copyright material. (2) Any unauthorised entry to any non-public part of the website, including its underlying codes. (3) The action which is intended or has the effect of deceiving or misleading us or third parties, whether for gain or otherwise.​

10. How to contact NoServiceHere

NoServiceHere, University of Warwick, School of Engineering, Coventry, CV4 7AL or here.

** Anything in this page inside the quotation mark ("") refers to the tab on the website **

Last updated: 26 September 2019

Copyright © 2019 NoServiceHere. All rights reserved. 


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